Our Sustainability Journey
Employee Handbook
Chapter 1
THEY welcome you
Chapter 2
THEY have values
Chapter 3
THEY have a history
Chapter 4
What do THEY do
Chapter 5
How THEY conduct themselves
Chapter 6
How THEY work internally
Chapter 7
THEY have benefits and perks
Chapter 8
Sustainability at THEY
Chapter 9
Social and environmental initiatives
Chapter 10
THEY have a future
Chapter 11
THEY have policies
Chapter 12
Appendix

THEY have values

THEY are ethical

Definition: We uphold honesty, integrity, and a strong commitment in all our affairs. It embodies our dedication to working together collaboratively and ethically to achieve shared goals and deliver meaningful value to our clients.
Guidance: Members of our team are expected to embody honesty and integrity in every aspect of our work, a key component of which is open communication with clients, colleagues and partners. Team members are expected to understand and acknowledge their accountability to both THEY and our clients and to contribute to the cultivation of an environment of trust, mutual support and openness. 

THEY are curious innovators

Definition: We believe that curiosity serves as the catalyst for continuous improvement. Staying curious enables us to find new perspectives, unlock new opportunities, and cultivate a culture of innovation. 
Guidance: We encourage all employees to embrace a culture of continuous learning and curiosity. Don't be afraid to ask questions, seek out new information, and explore different perspectives. Challenge the way things have always been done and look for creative ways to improve processes and outcomes. Remember, innovation thrives when we are open to new possibilities and willing to experiment with fresh ideas. 

THEY keep their promise

Definition: We uphold a commitment to delivering what is promised, ensuring transparency in communicating costs, timelines, and deliverables.
Guidance: We should strive to consistently meet deadlines and deliver on our commitment. Being transparent is key, so communicate clearly about the progress of projects, potential roadblocks, and any necessary adjustments to timelines or deliveries, proactively manage expectations of all stakeholders involved. 

THEY don’t have ego

Definition: We maintain ego-less relationships with our clients and colleagues, fostering collaboration toward common goals. The focus is on efficient and effective teamwork rather than individual recognition. 
Guidance: All of us should approach our work with humility and a collaborative mindset. Prioritise shared success over personal achievements, actively contribute to team efforts, and embrace diverse perspectives to achieve the best outcomes together. 

THEY push beyond our comfort zone

Definition: We believe that stepping out of our comfort zones is the key to growth and we should actively engage in new challenges and assignments to broaden our skillsets and improve our ability to serve our clients. 
Guidance: Each member of our team can embrace growth by seeking opportunities outside their comfort zones. We encourage you to take on tasks that stretch our capabilities, push our skills and test our knowledge. Be open to learning from new experiences, and proactively reflect on our progress. Remember, the discomfort of stepping outside the comfort zone is often a precursor to discovering our true strengths and capabilities. 

THEY aim for perfection

Definition: We aim for zero errors in our work. Attention to detail ensures accuracy, completeness, and alignment with our delivery standards.\
Guidance: All of us should pay meticulous attention to detail, ensuring that every aspect of our work is accurate and aligned with our quality standards and client expectations. This involves allocating sufficient time in project planning for multiple readings and revisions, consulting with colleagues for proofreading and second opinions, and never submitting any work that does not meet our rigorous standards. 

THEY are client-centric

Definition: We prioritise the needs, goals, and satisfaction of our clients above all else. It embodies our commitment to building strong and lasting relationships with the clients we serve. 
Guidance: All of us should actively listen to clients, understand their challenges and objectives, and consistently seek opportunities to exceed their expectations. We should view every client interaction as an opportunity to learn and grow, and continuously refine our processes to better serve their evolving needs.  

THEY are diverse

Definition: We embrace diversity, welcoming individuals from all backgrounds, irrespective of caste, creed, colour, gender, education, work experience, or age.
Guidance: Each of us plays a vital role in nurturing an inclusive and diverse workplace. Let's actively respect and celebrate the unique backgrounds, experiences, and perspectives that each team member brings to the table. Encourage open dialogue, value diverse viewpoints, and foster collaborative interactions where everyone feels heard and appreciated. By embracing our differences, we strengthen our collective creativity and problem-solving abilities.

THEY are a force for good

Definition: We are committed to making positive contributions to the communities where we operate and the environment around us. We use our resources to create a meaningful and sustainable impact, fostering a better future for all. 
Guidance: Together, we should strive to promote community well-being, support local causes, and minimise our environmental footprint. By utilising our resources responsibly—such as reducing energy consumption in the office, minimising waste, and opting for sustainable office supplies—and fostering partnerships that prioritise social and environmental impact, we can create a better future for all. Additionally, we will organise regular team activities, such as volunteering days and fund-raising events, to support local charities and community projects. By integrating these practices into our daily operations and community efforts, we can make a meaningful difference and lead by example.